Showing posts with label safe co. Show all posts
Showing posts with label safe co. Show all posts

Monday, May 6, 2013

Home Insurance Features and Coverage Options

Homeowners Insurance

Homeowners Insurance

Stay Warm and Dry. We’ll Help You Make Sure Your Home is Properly Covered.

Whether you’re a new home owner, or have lived in your house for years, we know how important your home is to you. Insurance for your home doesn’t just protect your house and property. Homeowners insurance also protects your belongings, yourself and your guests. You’ve put a lot of hard work into providing a home for yourself and your family. Talk to your local Safeco agent for personal advice on the best combination of home insurance coverage, value and price to protect your hard earned investment.

Features and Coverage Options

Get the coverage you need to protect your home and belongings with our customizable homeowners insurance options.

Learn more about  features and coverage options.

Claims

Rest easy knowing we’ll be there when you need us. If a tree falls through your roof or the hot water heater leaks, you're not alone. We'll take care of you, 24/7.
 
Learn more about claims.

Discounts and Savings

Discounts are available if your house was built within the last 10 years and if you have a home burglar alarm. Save even more when you insure both your home and your car with us.
 
Learn more about discounts and savings.

Do More.®

Learn about some simple things you can do to help protect and take care of your home. Allow yourself time to get more out of life. Have a barbecue. Host a pool party. Worry less. We’ve got you covered.
 

Homeowners Insurance FAQ

Find answers to frequently asked questions about Safeco homeowners insurance.
 
Learn more about  frequently asked questions.

Why Choose Us

Discover all the reasons why Safeco Insurance is the right choice for you and your home. We make home insurance easy.
 
Learn why you should  choose Safeco.



 
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Home Insurance Features and Coverage Options

Are You Protected? Get the Coverage You Need for the Life You Want.

Whether you need a homeowners insurance policy with basic coverage or a fully loaded policy with increased protection, Safeco gives you the flexibility to choose.
Talk to your local Safeco agent for personal advice about product availability in your area and how much coverage is right for you. We’ll help you make sure your home is properly protected.

Standard Coverage

Included with Every Policy

Your Safeco homeowners policy includes coverage to help pay for repairs or to rebuild your home and other buildings on your property. This is the core of a home insurance policy.

At Home and On the Road

Your Safeco homeowners insurance policy protects your personal property, like your furniture, TV, clothing, books, computer, sporting goods and kitchen gadgets. Your belongings are protected when they’re at home or with you anywhere in the world, from across town to across the equator.

Protection for People

Home insurance is also about people. It protects your guests if they’re injured in your home or yard. It protects you in some situations if you’re held legally responsible for damage caused to someone else’s property, like if your self-propelled lawnmower drives off and crashes through the neighbor’s greenhouse. You and your family are protected against bodily injury, property damage claims and litigation.

Temporary Housing and Expenses

If you’re unable to live in your home while it’s being repaired or rebuilt after a covered loss, additional living expenses helps pay the cost of temporary housing and living expenses for up to 24 months.

Popular Coverage Options

Identity Recovery

For only $1 a month, we’ll help cover the cost of restoring your identity if you’re the victim of identity theft. Identity-recovery coverage provides up to $25,000 for lost wages and expenses related to recovering your identity as well as personal one-on-one assistance. You can reduce your risk by learning how to prevent identity theft.

Jewelry, Art and Antiques

If you have valuable keepsakes like fine art, jewelry, antiques and other collectibles, like your grandmother’s Victorian sideboard and crystal stemware set, you may need extra protection. With valuable articles coverage, belongings you specify are protected by an agreed dollar amount, and there is no deductible.

If The Refrigerator Is Warm

You had your heart set on an ice-cold soda. But when you reach into the refrigerator, all your beverages are room temperature. For only $2 a month, equipment breakdown coverage will replace a covered appliance with an Energy Star® rated appliance of like kind and quality in the event of an unexpected mechanical or electrical breakdown not caused by normal wear and tear or corrosion. Skip costly home warranties and big-box retailer extended warranties.

For What It’s Worth

If you sold your dining room table and chair set in a yard sale, you’d probably get less for it than what it would cost to buy a new set in the furniture store. Safeco personal property replacement cost protection will help pay for the cost to purchase a new dining set that is of similar size and style as the one you lost. Same goes for your TV, clothing, sporting goods, bed and other covered belongings. In the event of a covered loss, we’ll pay the actual cost to replace your things that were damaged, lost or stolen, regardless of their age and condition, up to the limits and deductible you select.

Multiple Losses, One Deductible

Combine your home and auto policies as a Safeco Package and become eligible for a single loss deductible. If your car, motorcycle, boat or RV insured with Safeco is damaged in the same event as your home, you may only have to pay one deductible. For example, if a tree falls and damages both your garage and your car, we’ll waive your auto deductible after your home deductible is paid.
Ask your local Safeco agent about other coverage options and for personal advice about home insurance coverage that’s right for you.

Equipment Breakdown Coverage

Help Is Just a Couple Dollars Away

You know that household appliances and equipment can stop working at any time. That’s why — at just $2 a month — Safeco equipment breakdown coverage is a superior value, with a competitive price and great protection.

What Is Equipment Breakdown Coverage?

This unique coverage is a type of home warranty that extends to many of your essential home systems and personal property. It’s homeowners appliance insurance that provides protection in the event of an unexpected mechanical or electrical breakdown not caused by normal wear and tear or corrosion.

Multiple Appliances, One Warranty

Equipment breakdown coverage can be used to replace costly and confusing coverage provided by home warranties and big-box retailer extended warranties. It’s an alternative way to protect both your belongings and your budget.

Energy Star®

Equipment breakdown coverage will replace a covered appliance with an Energy Star® rated appliance of like kind and quality.
Talk to your local Safeco agent about the benefits of equipment breakdown coverage.

Typical Household Items Protected by Equipment Breakdown Coverage

Washers and dryers
Computers
Dishwashers
Refrigerators and freezers
Ovens and microwaves
Garbage disposals
Heat pumps
Heating and air conditioning systems
Electrical service panels
Home security systems
Water heaters
Well water pumps
Sump pumps
Surround sound systems
Swimming pool equipment
Televisions
Note:
Equipment breakdown coverage is not currently available in Alaska, Florida, North Carolina or Texas.



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Identity Recovery Coverage

Identity theft is a stressful experience. Restoring your identity after it’s been stolen can take a lot of time, money and effort. With Safeco identity-recovery coverage, you can replace your stress and worry with calm knowing you have identity theft protection. Plus, if you ever have to make an identity theft claim, we won’t make things worse by increasing your premium.
For just $1 a month identity-recovery coverage offers:
  • Personal Assistance
    A dedicated case manager will help you work through the recovery process, including helping you contact and deal with authorities, credit bureaus, creditors and businesses.
  • Lost Wages, Child and Eldercare Assistance
    Provides up to $250 per day or a total of up to $5,000 for lost wages, child or eldercare expenses incurred as the result of restoring your identity.
  • Expense Reimbursement
    Provides for up to $25,000 annually for expenses related to identity theft.
You can reduce your risk by learning how to prevent identity theft

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Home Insurance Property Claims

You’re Not Alone. We’ll Take Care of You.

Has something unexpected happened to your home, or on your property? We know the experience can be overwhelming. It is your home after all. We understand. We’re here to help. We’ll do our best to help get things back in order as quickly as possible.

File a Claim

Call Us. We’re Here for You.

800-332-3226

24 hours a day, 7 days a week
         

Track a Claim

Log in.

Track the status of your claim anytime in your online account.

1. Be Safe

Make Personal Safety Your First Priority

Always remember:
  • Stay out of your home if it has been severely damaged.
  • If your home has been broken into, contact the police immediately to file a report and fix or replace your locks.
  • If there’s been a fire in your home, avoid breathing ashes and soot by covering your nose and mouth with a handkerchief or face mask. 

2. Call Us

Be ready to provide the following:
  • What happened?
  • Where is the damaged property?
  • How extensive is the damage?
  • Are temporary repairs needed?
  • If the authorities were contacted, which department responded and what is the report number?
  • Your current contact information and the best time to reach you?
In the event of theft, your claims representative will ask you for a list of missing items, along with any receipts for those items. Photographs, videos, owner’s manuals, serial numbers and credit card statements are useful to document personal belongings that may have been damaged or stolen.
We recommend keeping a home inventory in a location other than your home, such as with a relative, in a bank safe-deposit box, or with an online home inventory service like Know Your Stuff.

3. Prevent Further Damage

Safeguard Your Home

This is a team effort. We’ll do our part. But we need you to help out by taking some steps to protect yourself and your property from further damage.
  • Board up broken windows and doors.
  • Cover roof damage with tarps or plywood and remove debris.
  • Save all receipts from temporary repairs.
  • If possible, place any damaged items in a safe, secure area where they can be inspected later.
  • Do not attempt to clean fire or smoke damaged items. Cleaning without the proper equipment can make it worse.

4. Repair Your Home

Get an Estimate. Get it Fixed.

Please wait until a claims adjustor assesses the damage before starting permanent repairs. We encourage you, however, to schedule permanent repairs as soon as possible. Find a local, licensed, bonded and insured contractor with the free Safeco contractor referral service.

Temporary Housing While Your Home is Being Repaired or Rebuilt

If you are unable to live in your home while the damage is assessed and your home is being repaired or rebuilt, Safeco will help pay for additional living expenses, for up to 24 months. If repairs take longer than the period of time covered in your policy, you may be eligible for additional assistance from federal emergency programs.

Home Improvements - To Upgrade or Not to Upgrade

Safeco will replace damaged items and materials with the same type and quality of materials you had before your home was damaged. For example, if you had a fiberglass roof, we will pay to repair or replace the damaged area with fiberglass, but we won’t pay to replace it with more expensive slate tile. If you decide to upgrade your house with better or more expensive materials, you’re welcome to do so, but you’ll need to pay the additional expense out of your own pocket.
Any time you make improvements to your property, be sure to talk to your local Safeco agent to find out if your coverage is still enough, and if you’re eligible for any discounts.

Home Insurance Discounts and Savings

Get Premium Insurance Without a High Premium

Homeowners insurance from Safeco is a real value. Discounts are available if you have a burglar alarm or a fire sprinkler system installed in your home. You may also qualify for a lower rate if you live in close proximity to a fire station.

Get a Package Deal

Insure your home and your car together.
Save up to 15% when you combine your home and auto policies as a Safeco Package.

Multiple Policy Discount

Save even more with a multiple policy discount when you also add coverage for your
motorcycle, boat or RV .

Less Than 10 Years Old

Qualify for a newer home discount when your house is less than 10 years old.

How to Lower Your Homeowners Insurance Bill

Choose a Higher Deductible

A higher deductible will lower how much you pay for your home insurance premium by shifting part of the loss payment to you. For example, if you have a $500 deductible, you’ll need to pay the first $500 of a loss out of your own pocket. A higher deductible will lower your home insurance bill, but will also increase how much you’ll end up paying yourself if you file a claim.

Pay Your Bill in Full

If you pay your bill in full when you start or renew a policy, instead of paying in monthly installments, you’ll end up paying less in the long run. Talk to your local Safeco agent about additional ways to save that could help reduce how much you pay for homeowners insurance.

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Why Choose Safeco Homeowners Insurance

Great Reasons to Choose Safeco

Coverage, Value and Price

Safeco provides a superior combination of coverage, value and price for you and your home.

We Make Home Insurance Easy

Get a homeowners insurance quote in about five minutes. Get a policy that’s right for you in only a few minutes more.

Personal Advice

Your local Safeco agent can offer personal advice on the amount of home insurance you need and which coverage options are right for you.

24/7 Claims Service

A customer service representative is available to assist you around the clock, every day of the week.

Discounts and Savings

Safeco offers numerous discounts and opportunities for you to save on your homeowners insurance bill.

Flexible Coverage Options

Safeco gives you the option to choose coverage that’s right for you. Get all the coverage you need, and none of the coverage you don’t.

Simple Billing Statements

Our billing statements are easy to read and understand.

Flexible Payment Options

Pay your bill in full or in monthly installments.

Financial Strength

Safeco Insurance is backed by the financial strength of Liberty Mutual Insurance. We’ll be there if you need us.

Build Your Quote
 
© 2013 Liberty Mutual Insurance Insurance is offered by Safeco Insurance Company of America and/or its affiliates, 1001 4th Ave, Seattle, WA 98154. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.

Lewis Insurance
2525 S. Lamar Ste 11
Austin, TX
78704

www.nationwide.com/joshlewis
www.austinhealthbrokers.com
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Monday, April 1, 2013

Insurance 101

Information from Safeco Insurance

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Insurance 101

Find useful tips, advice and information about insurance including a glossary of insurance terms, answers to frequently asked questions, and a library of educational and informative videos. 

Tips

Learn about how you can help to fight insurance fraud and identity theft and other useful tips regarding insurance.
Learn more useful tips.

Natural Disaster Preparedness

Learn about how to be prepared for an earthquake, hailstorm, hurricane, tornado, wildfire or severe winter weather. Learn about what to do before, during and after a natural disaster.
Learn more about natural disasters.

Insurance Terms

A glossary of insurance terms and their definitions. Find out what terms like "actual cash value" to "underlying liability coverage" mean. Get more information to decide if an option like valuable articles coverage is the right choice for you.
Learn more about insurance terms.

FAQ

Answers to frequently asked questions about Safeco Insurance, claims, and your online account.
Learn more about frequently asked questions.

Video Center

Watch Safeco TV commercials, meet independent Safeco agents and find educational insurance videos about a variety of informative subjects.
    
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© 2013 Liberty Mutual Insurance Insurance is offered by Safeco Insurance Company of America and/or its affiliates, 1001 4th Ave, Seattle, WA 98154. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.
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        Insurance Tips

        Get more out of life with Safeco Insurance. We’ll be there if you need us, but you can also help out by learning about ways to be safe and reduce your risks. Learn about how to avoid being a victim of identity theft or what you can do to help prevent insurance fraud.
        Build Your Quote

        © 2013 Liberty Mutual Insurance Insurance is offered by Safeco Insurance Company of America and/or its affiliates, 1001 4th Ave, Seattle, WA 98154. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.
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              Preventing Identity Theft

              Your Identity Belongs to You. Protect It, Too.

              The best way to protect yourself against identity theft is to prevent it. If your identity is stolen, you'll be able to lessen problems by being prepared to act quickly.

              Start with Good Preventive Habits

              • Leave your Social Security card at home in a safe place.
              • Shred papers with personal information.
              • Reduce your credit card accounts, and carry only the cards you need.
              • Photocopy both sides of your credit cards and store safely.

              Watch Your Accounts Closely

              • Review balances and transactions often by phone or online.
              • Make sure every transaction on your credit card statements is accurate.
              • Sign up with Experian, Transunion and Equifax. Stagger your requests to get a free credit report every four months or sign up for credit watch service that will report directly to you.

              If Identity Theft Happens to You

              • Report to the police immediately and make several copies of police report.
              • Call your credit card companies and ask where to send a copy of the police report.
              • File a Federal Trade Commission ID Theft Complaint and Identity Theft Affidavit.
              • Have your bank place an alert on your driver's license number and Social Security number, and freeze your account.
              • Call fraud units of the credit report agencies Experian, Equifax and Transunion.

              Tools and Resources

              Federal Trade Commission identity theft line and websites
              Social Security fraud line
              • 800-269-0271
              Credit reporting agencies
              Build Your Quote

              © 2013 Liberty Mutual Insurance Insurance is offered by Safeco Insurance Company of America and/or its affiliates, 1001 4th Ave, Seattle, WA 98154. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.
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                    Fighting Insurance Fraud

                    Insurance Fraud Hurts All of Us. Learn What You Can Do to Help.

                    Insurance fraud is a significant challenge facing us today. The problem can range from such things as fabricated claims, exaggerated losses, or organized criminal rings. Its reach can include multiple insurance companies and span virtually every state.

                    What We Are Doing to Fight Insurance Fraud

                    Safeco understands that insurance fraud hurts everyone – including our policyholders, our agents and our community as a whole. To help protect you, we have a special program staffed with dedicated field investigators whose function is to identify and investigate suspected fraud.
                    These investigators work closely with law enforcement agencies to help stamp out insurance fraud. Safeco also spends a significant amount of time and money on the education of our claims staff, underwriting department and agents to identify red flags that signal potential insurance fraud.

                    How to Report Insurance Fraud

                    Call Safeco at 888-456-2120 or the National Insurance Crime Bureau (NICB®) hotline at 800-TEL-NICB / 800-835-6422 immediately if you suspect any of the following:
                    • Faked or inflated auto or  home losses
                    • Intentionally set home or auto fires
                    • Staged auto and slip/fall accidents
                    • Phony or inflated medical, auto, or home repair bills
                    • Misrepresenting the ability to work (claiming medical disability) 

                    Report Suspected Arson

                    You can help Safeco fight insurance fraud and keep premiums lower for everyone. Call 888-456-2120 to report suspected arson. We will pay up to $25,000 for information which leads to an arson conviction in connection with a fire loss to property covered by Safeco.
                    Build Your Quote

                    © 2013 Liberty Mutual Insurance Insurance is offered by Safeco Insurance Company of America and/or its affiliates, 1001 4th Ave, Seattle, WA 98154. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.
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                          Avoiding Catastrophe Fraud

                          Tips to Help You Avoid Becoming a Victim of Fraud Following a Catastrophe

                          Catastrophes usually bring out the best in most people, but also bring out the worst in a few others. If you have just been victimized by a natural catastrophe you don’t want to become a victim again. After each natural disaster, the area affected is inundated by outsiders, including insurance adjusters, emergency/medical personnel and assistance organizations that provide valuable services. Unfortunately, experience has taught us that scam artists are drawn to disasters.

                          The most common types of fraud that occur after a disaster involve unscrupulous building repair firms, price gouging, offers of debris removal, and fraudulent charitable solicitations. To protect yourself, it is important to keep a sharp lookout for predators trying to take advantage of consumers.

                          The following can help you avoid becoming a victim:
                          • Contact your agent or Safeco immediately. You will want your claim reviewed as soon as possible so that repairs can begin promptly. In addition, your insurance coverage may provide for additional living expenses.
                          • Beware of high pressure sales people. Don’t be rushed into signing a contract. Take the time to obtain written estimates from more than one contractor. Make sure to read the entire estimate or contract before you sign.
                          • Get everything the contractor discusses in writing. If there are changes or modifications in the contract, they should be acknowledged by all parties in writing. Never sign a contract with blanks that have not been filled in.
                          • Do not make large down payments. Unscrupulous vendors could disappear after receiving the down payment or after performing limited work. Federal law also requires a three day “cooling off” period for unsolicited door to door sales of more than $25.
                          • Verify all licensing concerning those individuals or companies that you are considering hiring. Check with your state's Better Business Bureau or Contractor's Licensing Board for more information.
                          • Deal only with licensed contractors. Ask to see the contractor's license and other identification. If the person claims to be representing a contractor, but can't show you a contractor's license, call the contractor and find out if the person is authorized to act on the contractor's behalf.
                          • Only do business with a contractor who carries appropriate insurance coverage. If the contractor is not insured, you may be liable for accidents that occur on your property. Ask the contractor if he/she carries general liability and workers’ compensation insurance. Request a certificate of insurance (COI) from the contractor that shows the name of the insurance company, policy number and policy limits the contractor carries.
                          If you believe you have been victimized by building repair firms or you have knowledge of suspected insurance fraud, contact:
                          Build Your Quote

                          © 2013 Liberty Mutual Insurance Insurance is offered by Safeco Insurance Company of America and/or its affiliates, 1001 4th Ave, Seattle, WA 98154. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.
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                                Credit-Based Insurance Scores Explained

                                Safeco, like most insurance companies, uses many factors to price your insurance. They include your driving record, claims history, the type of home or vehicle you own and, in some states, your credit-based insurance score.
                                What is a Credit-Based Insurance Score and Why Does it Matter?
                                Your credit-based insurance scores is not the same as your personal credit score, nor is it a measure of your credit worthiness. The credit-based insurance scores is a number that measures your likelihood of having an insurance claim. Studies have shown that consumers with higher credit-based insurance scores have fewer and less severe losses. For this reason the credit-based insurance scores is useful as a rating factor, but in those states where it is used, it is only one of many that are used.
                                Because your personal credit history affects your credit-based insurance scores, it is important to regularly review it and make sure it’s accurate. The Fair Credit Reporting Act (FCRA) allows you to order one report for free from each of the major credit reporting agencies each year. You may also purchase a 3-in-1 report to review your scores from all three major credit bureaus—Equifax, Experian and TransUnion.
                                Credit Rules Vary by State
                                Most states have rules about how credit information can be used in insurance. Contact your state’s Department of Insurance for the latest information on your state’s rules.
                                Credit Report Errors If your credit record is incomplete or has an error, ask the credit reporting bureau to make the corrections. If they do they will notify you in writing. Then you can let us know if you want your policy number updated by providing a copy of the notice with your name and policy to:  Safeco Imaging Center, P.O. Box 515097, Los Angeles, CA 90051-5097.
                                Build Your Quote

                                © 2013 Liberty Mutual Insurance Insurance is offered by Safeco Insurance Company of America and/or its affiliates, 1001 4th Ave, Seattle, WA 98154. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.
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                                    • Natural Disaster Preparedness

                                      How to Prepare for Natural Disasters

                                      Nature is a fickle friend. Weather is unpredictable. Let us help you prepare for the worst and sleep a little easier. The following links provide valuable tips on proactive ways to keep you, your family and your things as safe as possible.

                                      Recovering from Disaster

                                      If the unthinkable happens, we understand that your most valuable assets are more than just items on a balance sheet, and we know that getting information is critical during a time of catastrophe. Use links below to get the info you need if you are affected by a natural disaster.

                                      Disaster Resources

                                      In the case of an emergency, the following links provide additional resources to assist with preparing for and recovering from disaster.
                                      • American Red Cross
                                        The American Red Cross not only provides disaster relief nationally, but is part of a global humanitarian network, responding to those in need.
                                      • Federal Emergency Management Agency (FEMA)
                                        FEMA is an independent agency of the federal government, which provides preparedness and response and recovery support to the nation.
                                      • National Oceanic & Atmospheric Administration (NOAA)
                                        NOAA is a federal agency and the primary source of weather data and warnings for the United States.
                                      • Federal Emergency Assistance FAQ
                                        Answers to frequently asked questions about getting assistance from the Federal Emergency Management Agency, the Small Business Administration and the Farm Service Agency.
                                      • Do a Home Inventory
                                        Having a full inventory of your personal belongings will help the claims process go smoother if your possessions are lost, stolen or damaged in a natural disaster.

                                      © 2013 Liberty Mutual Insurance Insurance is offered by Safeco Insurance Company of America and/or its affiliates, 1001 4th Ave, Seattle, WA 98154. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.
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                                          Frequently Asked Questions

                                          Have a question or need help?

                                          Find answers and help for many common questions below. If you can’t find an answer to your question, you can call our customer service line at 800-332-3226. Your call may be automatically routed to your local Safeco agent, as they are best suited to answer specific questions regarding your current policy or insurance needs. Your time is valuable to us! Having your policy number ready before you call will allow us to assist you more quickly..

                                          My Insurance Policy

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                                          Other Questions


                                          My Insurance Policy

                                          Can I purchase a policy online?
                                          Safeco insurance is sold exclusively through local independent agents. Talk to your local Safeco agent to get the best combination of coverage, value and price.

                                          Where do I find my policy number? 
                                          • In your online account:
                                            Your policy number can be found just to the right of each of your policy / product names when you first log in.
                                          • On your printed billing statement:
                                            Your policy number can be found just to the right of each of your policy / product names under the Billing Detail section.
                                          • On your policy declaration documents:
                                            You policy number can be found in the upper right corner of the first page. 

                                          Can I get a copy of my policy ID cards?
                                          Yes. To download and print a copy of your ID cards, simply:
                                          1. Log in to your online account.
                                          2. Select Print ID cards from the Policy Documents section next to your auto policy.
                                          Sign up for a free online account if you don't already have one. You can also contact your local Safeco agent or call 800-332-3226 to get copies of your policy ID cards.

                                          Can I order a copy of my complete insurance policy?
                                          Yes. To order a copy of your complete insurance policy, including endorsements and exclusions, simply:
                                          1. Log in to your online account. If you do not have an online account, you can create one for free.
                                          2. Select Order a copy of your policy in the Policy Documents section.
                                          3. Select Full Policy Copy.
                                          4. Submit.
                                          Your policy will be mailed to you within 10 days of your request. If you would like to print a copy of your policy declarations page:
                                          1. Log in to your online account.
                                          2. Select View/Print your Policy Documents in the Policy Documents section.
                                          3. Select and print the pdf of your policy declarations page.

                                          How can I change my policy coverages?
                                          With an online account you can:
                                          • Add or delete a driver
                                          • Update a driver's information
                                          • Update your contact information
                                          • Update your loan provider (loss payee)
                                          For other policy changes, please contact your local Safeco agent or call 800-332-3226.

                                          How do I add or delete a driver from my policy? 
                                          1. Log in to your online account.
                                          2. Select Add a driver or Delete a driver under the Drivers section next to the auto policy you'd like to change.
                                          3. Follow the directions provided.

                                          How do I add or delete a vehicle on my policy?
                                          Contact your local Safeco agent or call 800-332-3226.

                                          Why has my rate / bill increased?
                                          There may be several reasons why your bill has increased. Contact your local Safeco agent or call 800-332-3226.

                                          How do I change my address? 
                                          1. Log in to your online account.
                                            It's easy to sign up for a free online account if you don't already have one.
                                          2. Select Change your address under Policy Documents next to policy for which you'd like to update your address. 
                                          If you have more than one policy, you will need to change your address on each one individually. Changing your address for one policy doesn't automatically update it across all others.
                                          Changes take effect within 24 hours of your request, however it may take up to seven business days to receive your confirmation letter.
                                          If you are moving, your policy may be affected. Please contact your local Safeco agent to discuss potential changes.
                                          You can also contact your local Safeco agent or call 800-332-3226 to change your address.

                                          How do I cancel my policy?
                                          Contact your local Safeco agent or call 800-332-3226.
                                          Your policy will be cancelled within 24 hours of your request, however it may take up to seven business days to receive your cancellation confirmation letter.

                                          Claims

                                          How do I file a claim? 
                                          Take photos of your accident or loss, and submit them to us electronically with the Safeco iPhone app. Capture information and photos of your car or home immediately after an incident. All you have to do is type in or photograph the relevant information, then, once you’ve spoken with one of our claims professionals and filed your claim, you can email the information to our claims department.

                                          How can I track my claim?
                                          It's easy to track the status of your claim online.
                                          1. Log in to your online account.
                                          2. Choose View your claims status under the Claims section next to the policy for which you’d like to track a claim.
                                          It’s easy to sign up for a free online account if you don’t already have one. You can also contact your local Safeco agent or call your claims representative.


                                          Online Account Management

                                          What can I do with my online account?
                                          It’s easy to manage your insurance policies with an online account. Once you’re signed up, you can:
                                          • Pay your bill or set up recurring payments
                                          • Check your billing history
                                          • Change your payment due date or billing information
                                          • View and download your policy documents
                                          • Request a printed copy of your policy
                                          • Print or order new insurance ID cards
                                          • Change your name
                                          • Change your address
                                          • Update your home loan provider (mortgagee)
                                          • Update your auto loan provider (loss payee)
                                          • Add or delete a driver on your auto policy
                                          • Modify driver information
                                          • View information about your claims

                                          How do I sign up for an online account? 
                                          1. Navigate to our registration page.
                                          2. Create your user name, password and a password hint.
                                          3. Enter your name, postal address, email address, date of birth and any other requested information.
                                          4. Enter the policy number for each product you’d like to manage online.
                                          Once you've created an account, you'll be able to view your policies immediately. A confirmation letter will be sent to your postal address as a final security measure. Your local Safeco agent can also create an online account for you when you purchase a policy. Call 888-458-2246 if you need assistance setting up your online account.


                                          I'm having trouble verifying my online account. What should I do?
                                          For your security, we ask that you verify your personal information in your online account.
                                          1. Type your name and address exactly as they appear on your billing statement or declaration page.
                                          2. If you get a This Item Could Not Be Verified page, then double-check that all your information is entered correctly.
                                          If you encounter problems, please call 888-458-2246.


                                          How do I associate a policy with my online account? And how do I add additional policies?
                                          When you register for an online account, choose at least one insurance type, like home, auto or motorcycle, and enter its policy number. Your policy number can be found in the upper right corner of each of your policy documents. You can manage one policy or multiple policies through your account. Once you've created an account, it's easy to add additional policies.
                                          1. Log in to your online account.
                                          2. Select Update Account Information from the list of options on the left. This will take you to the Update Your Account View page.
                                          3. Choose a type of insurance from the drop-down menu under Add Additional Product to Profile.
                                          4. Enter your policy number.
                                          5. Repeat for any other policies you’d like to associate with your online account.
                                          6. Click the Submit button when you’re finished.
                                          Your account number isn’t the same as your policy number. Your policy number can be found in the upper right corner of your policy documents.
                                          If you still have questions, call 888-458-2246.


                                          I forgot my online password. How do I find it?
                                          Follow these steps to retrieve your password hint:
                                          1. Select Forgot Password?
                                          2. Enter your user name.
                                          3. Click the Next button.
                                          Your password hint will appear to help you remember your password.
                                          For your security, Safeco does not reset passwords electronically. If you still can’t remember your password, call 888-458-2246.


                                          I forgot my user name. How do I find it?
                                          Follow these steps to retrieve your user name online:
                                          1. Select Forgot User Name?
                                          2. Enter your first and last name and the email address you used to create your online account.
                                          3. Click the Next button.
                                          Your user name will appear on the screen.
                                          Still having problems? Call 888-458-2246.


                                          Bill Payment

                                          How do I pay my bill online?  
                                          1. Log in to your online account.
                                          2. Choose Make a payment by online check or Make a payment by credit card under the Billing section next to the policy you'd like to pay.
                                          3. Enter your checking account or credit card information.
                                          Payments are dated on the day the payment is received, but payments received after 5:00 p.m. PST are posted the next business day.
                                          Payment will show on your bank or credit card statement within three to seven business days. Online check payments can only be made from a checking account. Savings account payments are not currently available.

                                          Can I pay my bill by phone?
                                          Yes. Have your policy number handy and call 888-723-3260 to pay by phone.

                                          Which payment options do you accept over the phone?
                                          You can pay over the phone with a:
                                          • Checking account
                                          • Credit card
                                          • Money order
                                          We do not accept wire transfers over the phone.

                                          Which credit cards does Safeco accept for payment?
                                          You can pay over the phone with a:
                                          • Visa
                                          • MasterCard
                                          • American Express
                                          • Discover

                                          How do I change my billing plan / frequency? 
                                          1. Log in to your online account.
                                          2. Select View and update billing information from the Billing section next to the policy you want to change.
                                          3. Select the Options tab.
                                          4. Under Policy Billing Options select Full, 2-Pay, 4-Pay or Monthly from the drop-down menu.
                                          It’s easy to sign up for a free online account if you don’t already have one. You can also contact your local Safeco agent or call 800-332-3226 to change your billing plan frequency.

                                          How do I change my billing method? 
                                          1. Log in to your online account.
                                          2. Select View and update billing information from the Billing section next to the policy you want to change.
                                          3. Select the Options tab.
                                          4. Under Payment Options select a new Payment method from the drop-down menu.
                                          5. Enter your checking account or credit card information.
                                          It's easy to sign up for a free online account if you don’t already have one. You can also contact your local Safeco agent or call 800-332-3226 to change your billing method.

                                          How do I change my billing due date? 
                                          1. Log in to your online account.
                                          2. Select View and update billing information from the Billing section next to the policy you want to change.
                                          3. Select the Options tab.
                                          4. Under Payment Options, enter a new Deducation date.
                                          It’s easy to sign up for a free online account if you don’t already have one. You can also contact your local Safeco agent or call 800-332-3226 to change your billing due date.

                                          What's the mailing address to send my payment?
                                          If you don’t have your bill, please reference your policy or account number on your payment. Mail your payment to:
                                          Safeco Insurance
                                          P.O. Box 6476
                                          Carol Stream, IL 60197-6476

                                          How do I set up recurring payments?
                                          1. Log in to your online account.
                                          2. Select View/Update billing information under the Billing section.
                                          3. Select the Options tab.
                                          4. Under Payment Options, select Recurring credit card from the list of options next to Payment method.
                                          5. Enter your credit card information.
                                          It’s easy to sign up for a free online account if you don’t already have one. You can also contact your local Safeco agent or call 800-332-3226 to set up recurring payments.

                                          Paperless Billing

                                          What is Paperless Billing?
                                          Paperless billing means you will no longer receive paper versions of your bill in the mail. Instead, you will receive an email notification when your bill is ready to view. You can then view, print, and save your bill to your computer from your online account.
                                          It is your responsibility to inform us of any changes to your paperless billing email address. Please keep your email address active and capable of receiving new emails by ensuring that your email account has sufficient space for new emails and that your email server and spam-blocking software do not block our emails. We are not responsible for problems arising from emails sent to an inactive or out-of-date email address.

                                          How do I sign up for Paperless Billing?
                                          1. Log in to your online account.
                                          2. Select Manage Paperless Billing on the My Account page under the Billing section next to the policy you would like to add.
                                          3. Enter your email address on the Paperless billing preferences screen.
                                          4. Accept the paperless billing terms and conditions after reading them.

                                          What happens if a Paperless Billing e-mail is returned as undeliverable?
                                          If a bill notification email is returned as undeliverable, Safeco will send you a paper version of the bill. If two consecutive bill notification emails are returned as undeliverable in a 13 month period, your paperless billing enrollment will automatically be canceled and you will receive paper versions of all documents from that point forward. You can re-enroll in paperless billing by providing a valid email address.

                                          How do I change my e-mail address for Paperless Billing? 
                                          1. Log in to your online account.
                                          2. Select Update email address in the Papreless billing preferences screen.
                                          This will only update the email address used for paperless billing notifications on this account and will not update any other email addresses you may have registered with Safeco.

                                          How do I view my paperless bill?
                                          1. Log in to your online account.
                                          2. Select View/Update billing information from the Billing section next to the policy for which you'd like to view a statement
                                          3. Select the Statement tab.
                                          4. Select View Statement.

                                          How do I pay my paperless bill? 
                                          • Mail a check
                                          • Make a one-time payment with an online check or credit card
                                          • Set up recurring payments with electronic funds transfer (EFT), credit card or PIN-less debit card
                                          • Pay over the phone with EFT, credit card or a PIN-less debit card
                                          By mail:
                                          1. Log in to your online account.
                                          2. Print a copy of your bill from View/Update billing information.
                                          3. Mail a check to the remittance address on the bill.
                                          Online:
                                          1. Log in to your online account.
                                          2. Choose Make a payment by online check or Make a payment by credit card under the Billing section next to the policy you'd like to pay.
                                          3. Enter your checking account or credit card information.
                                          By phone
                                          1. Call 888-723-3260.
                                          2. Pay with a credit card, with your checking account or by money order. We do not accept wire transfer over the phone.

                                          Which documents will I receive electronically?
                                          After enrolling in paperless billing, you will receive billing notifications electronically for all policies associated with the billing account. In some instances, you may still receive a bill notification by mail to your postal address after enrolling in paperless billing. In addition, non-billing related documents and cancellation notices will be sent to you by regular mail.

                                          How can I cancel my Paperless Billing enrollment? 
                                          1. Log in your online account.
                                          2. Select Manage paperless billing under the Billing section next to the policy for which you'd like to cancel paperless billing.
                                          3. Select the Paperless tab.
                                          4. Select Cancel Paperless Billing under the Your Status section.
                                          5. Check the “I would like to cancel paperless billing” checkbox under the Cancel Paperless Billing section.
                                          6. Click the Submit button.
                                          It’s easy to sign up for a free online account if you don’t already have one. You can also contact your local Safeco agent or call 800-332-3226 to cancel paperless billing.
                                          Upon cancellation, all insurance documents for all policies associated with the chosen account, including billing statements, will be mailed to your postal address. Please allow up to 24 hours to process.

                                          For Agents

                                          How do I become a Safeco agent?
                                          We're happy you're interested in partnering with Safeco Insurance. We rely on our trusted agents to help us with our mission to make buying, selling and owning insurance easy and understandable. Read more about the benefits of being a Safeco agent. If you'd like to sell Safeco Insurance, please fill out this online application form to start the conversation.

                                          What is National Programs?
                                          National Programs is a department of Liberty Mutual Agency Underwriters™ that creates and manages specialty insurance programs. They currently offer four programs:
                                          Questions? Contact the National Programs office.

                                          Business Insurance

                                          Does Safeco offer business insurance products? 
                                          Safeco Insurance no longer sells business insurance products. However, if you are an existing Safeco business insurance policyholder, please continue to work with your current local Safeco agent. You can also still handle any claims and manage your policy through your online account.

                                          Does Safeco sell surety bonds?
                                          Safeco Surety merged with Liberty Mutual Surety in 2008 to create the second largest surety in the United States. Liberty Mutual Surety has a dedicated staff to assist with all your surety bond needs.

                                          Other Questions

                                          How do I leave a compliment?
                                          If you have received outstanding service or have positive feedback and would like to leave a compliment about your experience with Safeco, please complete our online compliment form. We will respond to your feedback within three business days as well as acknowledge those that have provided a great experience.

                                          How do I submit a complaint?
                                          Even though we pride ourselves on excellent customer service, we understand that you may occasionally have concerns about your experience with us. If you have feedback for us, please fill out our online complaint form. We'll respond within three business days in many cases, and may ask for more information to help us resolve your concern.

                                          How do I find an agent?
                                          Go to our find an agent page and search for an independent Safeco agent near you.

                                          How do I get on Safeco's Do-Not-Call list?
                                          If you'd like to be placed on our Do Not Call registry, please submit a request by phone or our online form. You'll be on the registry for five years, and if your phone number changes you can update it to keep your Do Not Call status current. Please note that we may still call you if you're an existing policyholder for customer service related information, or if you contact us for assistance.

                                          How can I provide feedback about the Safeco.com website?
                                          We'd love to hear your thoughts on what you like about our website, or your suggestions for improvement.
                                          1. Fill out our online feedback form.

                                          How do I reach Safeco's media contacts?
                                          Visit our newsroom to find out who to contact for public relations inquires, Safeco news and other media related information.

                                          Who should I talk to about Safeco's community relations and grants?
                                          Visit Safeco in the Community to learn more about Safeco’s involvement in the community and our grant opportunities.

                                          Where do I find information about working for Safeco?
                                          Go to our careers page to learn about the benefits of working for Safeco and search for a job.
                                          Insurance Choices
                                          © 2013 Liberty Mutual Insurance Insurance is offered by Safeco Insurance Company of America and/or its affiliates, 1001 4th Ave, Seattle, WA 98154. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.
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